8:30am - 4:30pm
TERMS AND CONDITIONS
Holstens Pty Ltd is a business to business wholesaler. If you have an established business with an Australian Business Number, you can fill out the application form by clicking the 'new accounts' button located at the top of the page.
Please allow 24 hours for processing. You will receive your account details via email.
By creating an account you accept to receive emails for statements, dispatch information and updates on new products. If you would like to opt out please get in contact with us at firstname.lastname@example.org or hit the unsubscribe link in the email.
On our site, you can edit account details, check your statement, view and update backorders and print your invoice history. Saved items in your cart will remain until deleted, meaning you can build orders over multiple sessions.
PRICING & PAYMENT
All Orders - $50 (Excl Freight & GST)
Account holders receive a 5% conditional discount.
An additional 5% discount can be applied for orders placed online and paid directly in to our bank account. Discounts are not applied if account has balances in 60+ days.
Bank: ASB Bank New Zealand
Account Number: 12 3036 0675900 00
Bulk Order Discount
If you would like to negotiate a further discount for bulk orders please email email@example.com
All discount is conditional upon payment being received by the 30th day of the month following date of invoice.
Please use either your customer or invoice number as reference.
Unless indicated, payment amounts will be taken off the oldest invoice first.
MasterCard / Visa
Cheques are not accepted
I understand that all discounts are conditional upon payment being received before the 30th day of the month following the date of invoice. Should the need arise to use the services of a debt recovery agency I/We agree to pay all costs, including legal action, associated with the recovery of outstanding monies. Ownership of goods Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.
Ownership of Goods
Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.
DELIVERY & FREIGHT
Kindly advise your preferred carrier. Alternatively, we will use our carrier.
Please Note: During busy periods, please allow extra handling time. If your order is urgent, please advise dates required so we can prioritise where possible.
Sorry, Holstens will not deliver to PO Boxes
Tracking Your Order
Holstens will send you an email when your order has been dispatched with the courier information and consignment number. You can also log in to our website and access your consignment numbers in your invoice history.
Please contact us at firstname.lastname@example.org for international delivery enquires.
RETURNS & EXCHANGES
Change of Mind
Holstens offer a 7 day exchange policy. Goods must be returned to our warehouse in as new condition.
If you have received a faulty item, please email email@example.com with a photo so a credit or refund can be arranged.
Missing or Incorrect Items
If you have received an item in error or an item was missing, please advise by emailing firstname.lastname@example.org
BREAKAGES + COVER
All goods are sold on FOB terms which means as soon as they leave our warehouse they are the property of the customer. Holstens offers three cover options.
1. No Cover
2. Non-delivery, loss $/or damage in excess of $15.00 caused fire, flood, collision &/or overturning of conveying vehicle. Cost - 0.7% value of goods
3. Loss &/or damage in excess of $15.00
General goods excluding glass, ceramic & other fragile goods. Cost - 1.5% of goods
Fragile goods including glass, ceramics and other fragile goods. Cost - 4.5% value of goods
All cover claims are subject to a $15.00 excess charge.