Contact Us

Phone
+64 9 838 0173
Fax
+64 9 838 0174
Email
Address
176 Railside Avenue
Henderson
N.I.
New Zealand
Trading Hours
MON - FRI
8:30am - 4:30pm

TERMS AND CONDITIONS

 

ACCOUNTS

 

New Accounts

Holstens Pty Ltd is a business to business wholesaler. If you have an established business with an Australian Business Number, you can fill out the application form by clicking the 'new accounts' button located at the top of the page.

 

Please allow 24 hours for processing. You will receive your account details via email.

 

Email Updates

By creating an account you accept to receive emails for statements, dispatch information and updates on new products. If you would like to opt out please get in contact with us at sales@holstens.com.au or hit the unsubscribe link in the email.

 

 

Account Information

On our site, you can edit account details, check your statement, view and update backorders and print your invoice history. Saved items in your cart will remain until deleted, meaning you can build orders over multiple sessions.

 

 

PRICING & PAYMENT

 

Minimum Order

All Orders - $50 (Excl Freight & GST)

 

Conditional Discount

Account holders receive a 5% conditional discount.

 

Internet Discount

An additional 5% discount can be applied for orders placed online and paid directly in to our bank account. Discounts are not applied if account has balances in 60+ days.

 

Bank: ASB Bank New Zealand

Account Number: 12 3036 0675900 00

 

Bulk Order Discount

If you would like to negotiate a further discount for bulk orders please email sales@holstens.co.nz 

 

Note:

All discount is conditional upon payment being received by the 30th day of the month following date of invoice.

Please use either your customer or invoice number as reference.

Unless indicated, payment amounts will be taken off the oldest invoice first.

 

Payment Method

Cash

Direct Debit

EFTPOS

MasterCard / Visa

 

Cheques are not accepted

 

Declaration:

I understand that all discounts are conditional upon payment being received before the 30th day of the month following the date of invoice. Should the need arise to use the services of a debt recovery agency I/We agree to pay all costs, including legal action, associated with the recovery of outstanding monies. Ownership of goods Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.

 

Ownership of Goods

Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.

 

 

DELIVERY & FREIGHT

 

Kindly advise your preferred carrier. Alternatively, we will use our carrier.

 

Please Note: During busy periods, please allow extra handling time. If your order is urgent, please advise dates required so we can prioritise where possible.

 

 PO Box

Sorry, Holstens will not deliver to PO Boxes

 

Tracking Your Order

Holstens will send you an email when your order has been dispatched with the courier information and consignment number. You can also log in to our website and access your consignment numbers in your invoice history.

 

International Orders

Please contact us at sales@holstens.co.nz for international delivery enquires.

 

 

RETURNS & EXCHANGES

Change of Mind

Holstens offer a 7 day exchange policy. Goods must be returned to our warehouse in as new condition.

 

Faulty Items

If you have received a faulty item, please email sales@holstens.co.nz with a photo so a credit or refund can be arranged.

 

Missing or Incorrect Items

If you have received an item in error or an item was missing, please advise by emailing sales@holstens.co.nz

 

 

BREAKAGES + COVER

All goods are sold on FOB terms which means as soon as they leave our warehouse they are the property of the customer. Holstens offers three cover options.

 

1.  No Cover

2.  Non-delivery, loss $/or damage in excess of $15.00 caused fire, flood, collision &/or overturning of conveying vehicle. Cost - 0.7% value of goods

3.  Loss &/or damage in excess of $15.00

General goods excluding glass, ceramic & other fragile goods. Cost - 1.5% of goods

Fragile goods including glass, ceramics and other fragile goods. Cost - 4.5% value of goods

 

All cover claims are subject to a $15.00 excess charge.